Question 1

Is there really a free trial?

Accepted Answer

Yes. All Premium plans come with a 7-day free trial. You can try every Premium feature risk-free. Your subscription will automatically convert to a paid plan after the trial ends unless you cancel before day 7. No charges until then.

Question 2

Can I cancel anytime?

Accepted Answer

Yes: cancel from Settings at any time. You'll keep Premium access until the end of your billing period.

Question 3

What happens to my progress if I downgrade?

Accepted Answer

Your progress is always saved. If you go back to the free plan, you can still access your flashcards and vocabulary, and continue learning within the daily limits.

Question 4

I'm a Founder and cancelled. Can I get my discount back?

Accepted Answer

Yes. Founder members can resubscribe with the same founder rates (€5.50/month or €55/year with founder plus annual savings) by contacting us.

Question 5

How do classroom discounts work?

Accepted Answer

When you join a teacher's classroom on Zenshin, you automatically receive a discount on Premium. The more classrooms you join, the larger your discount (up to 68% off with 4+ classrooms).

Question 6

How does the Wakamono Support donation work?

Accepted Answer

Every Premium subscription includes a €1 monthly donation to Wakamono Support, a Japanese non-profit dedicated to youth mental health. The donation is included automatically. No extra steps required.